Contact Frequent Flyer Support
What prizes do you offer?
You can redeem points for:
- 25 airlines miles
- 50 airline miles
- 100 airline miles
- $10 gift card to Southwest Airlines or Hotels.com
- $25 gift card to Alaska Airlines, Virgin America, Airbnb, Hyatt, Choice Hotels, Marriott, or Hilton
You can also redeem points to enter sweepstakes for:
- $100 gift card to American, Delta, Southwest, Alaska, Hawaiian, Virgin, Hotels.com, Airbnb, Hyatt, Choice Hotels, Marriott, Carnival, Hilton, or Royal Carribean.
- 1 round trip flight anywhere in the US (up to $500). Available on American, Delta, Southwest, Alaska, Hawaiian, and Virgin American.
- 2 round trip flights anywhere in the US (up to $500). Available on American, Delta, Southwest, Alaska, Hawaiian, and Virgin American.
What are guaranteed miles?
Guaranteed miles require more points, but they are a sure thing. If you redeem for guaranteed miles they will automatically be added to your airline program after 5-7 business days.
How can I earn more points?
With Frequent Flyer, the more you refer, the more you earn. Frequent Flyer has different levels of referral rankings to help show how many successful referrals are on your account. Tap the “Refer & Earn” button to share with friends & family!
The referral levels are:
- Trainee: 0-1 referral
- Junior Flight Officer: 2-3 referrals
- First Officer: 4-7 referrals
- Captain: 8+ referrals
How do I unsubscribe from emails?
To stop receiving emails from Frequent Flyer, please click on the unsubscribe link at the bottom of our emails.
How can I re-subscribe to emails?
To re-subscribe to our emails please contact us so we can subscribe you to our emails.
I’m having problems with my password.
I want to change my password.
- Go to Settings
- Click Password
- Enter your current password, then enter your new password.
I forgot my password
- On the app home screen, click “Sign in with Email”
- Select the “Forgot password?” link under the Login button
- Enter your Frequent Flyer email